Patient FAQ

You can schedule an appointment by calling, texting, emailing, or requesting an appointment online.
Phone: 512-358-1400 (for both calls and texts)
Email: [email protected]

Our address is 2220 Hancock Drive, Suite B. We have 10 onsite parking spaces available. If our parking lot is full, there is ample free street parking in the neighboring streets.

Before your first appointment, please complete our New Patient Forms so we can create your medical chart and be ready to go at your scheduled appointment time.

If you cannot complete the forms prior to your first appointment, please arrive at least 15 minutes early so you have plenty of time to fill them out, and allow for us to create your chart.

All of our providers are Doctors of Physical Therapy, which means they have at least seven years of higher education and specialized training. Our facility also has wonderful PT techs who will help set up, clean up and guide you through the exercise portion of your treatment that your physical therapist has uniquely designed for you.

Most appointments last about 1 hour. They can absolutely be modified to meet your time needs. Please let your therapist know if you need to leave sooner, and they will modify your appointment as necessary.

Your physical therapist will create and discuss your home exercise program with you at the end of your appointment. If you have follow-up questions, you can email them directly, and they will do their best to follow up within 24 hours. Questions that they are unable to answer via email can be addressed at your follow-up appointment.

We are in-network with the following insurance companies:

• United Health Care
• Blue Cross Blue Shield
• Baylor Scott & White
• Curative
• Harbor Health
• Cigna
• Web TPA - WholeFoods Only

At Mondo, we are passionate about being an in-network provider. We have worked tirelessly to develop contracts with the following providers. If your insurance company is not listed, they have either declined to be in-network with us due to there being a high volume of providers in our area or do not extend an appropriate reimbursement rate for services provided.

Absolutely. If we are not in-network with your insurance or you would prefer not to use your health insurance benefits, you can still receive services at our facility.

For Medicare participants who wish to come to Mondo, we will gladly treat you at our self-pay rate. Due to Mondo Sports Therapy not participating with Medicare, we will not be responsible for filing a claim to either Medicare or your secondary insurance. You must also waive your right to submit your own receipts for reimbursement. It is undecided whether or not we will be accepting Medicare in the future.

Yes, Mondo accepts HSA and FSA as forms of payment. We can provide you with detailed invoices for services should you need them for your records.

Unless your health insurance requires it, no, you do not need a referral to start physical therapy. Texas Law permits physical therapists to treat patients for two weeks (three weeks if your physical therapist is a Fellow, which most of our clinicians are) without a prescription for physical therapy. After the two (or three) week mark, Texas law requires that patients have a referral from a physician, nurse practitioner, PA, or chiropractor to continue physical therapy. If you have a primary care provider, we will work with them to obtain a referral. If you do not have a primary care provider, we will help you find one to get a referral quickly and affordably. We have an established relationship with Dr. Cliff Mauer for this purpose.

We recommend wearing comfortable clothing that you can move freely and feel comfortable exercising in. If we are working on a lower extremity, we recommend wearing shorts so we can visualize the area. No worries if you forget your shorts; we have shorts available for patient use.